Troubleshooting missing data

Start by checking the selected organisation, project, segment, and date range. Different views may have their own filters.

I cannot find a project

Select the correct organisation in the sidebar. Organisation members do not automatically see every project. Ask its owner or an organisation admin to review people and team grants in Project Settings -> Project access.

My prompts have no new answers

Check that the project, segment, and prompts are active. Open Project Settings -> Segments to confirm the schedule and model selection. Then open Answers -> Prompts and inspect recent responses.

An expired trial stops new capture. Check Settings -> Plan & Usage if the workspace is read-only or a collection action is blocked.

Mentions is empty, but responses exist

Answers -> Mentions shows primary-brand mentions. Confirm a primary brand is configured and read the captured answers to see whether it appears. Check its name and aliases if the answer uses a variation Cleotic has not matched.

Brand edits trigger historical reanalysis. Wait for the refresh to complete before comparing results.

An insight or recommendation is missing

Response capture and AI analysis can finish separately. Read the answer text and citations while analysis is pending or unavailable. A missing classification is not a negative result.

Sentiment analytics and content generation also depend on your plan. Check the feature or quota message shown on the page.

My tracking site is connected, but AI traffic is empty

Connection status confirms a matching signal, not an AI visit. Clear the traffic filters and check the date range. Then review the installation and coverage limits for your platform.

A normal browser visit may verify setup without appearing as an AI crawler or referral. AI share is incomplete when the integration does not send total pageviews.

A chart or report has less history than expected

Your plan's retention window limits visible history. A wider date selection does not restore unavailable evidence. Public reports can show a notice when their original date range extends beyond the available window.

See Plans and usage and Reports.

I need help with a persistent error

Contact support@cleotic.ai with the page link, approximate time, selected organisation and project, and the error message. Include what you expected to happen. Do not send passwords, connection secrets, or API keys.